Bluebird Care (Manchester North and Salford)

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection the location supported one person diagnosed with a mild learning disability. This did not impact on the support they needed or their ability to make their own decisions. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Care and support plans identified peoples support needs, provided guidance for meeting their needs and managing identified risks. People and their relatives had been involved in agreeing and reviewing the care and support plans.

People were supported to maintain their health and nutritional needs where applicable. People were supported to take part in local community activities where this was part of the agreed support.

Staff were safely recruited and received the training they needed for their role. Staff were positive about working for the service and felt well supported by the management team. Consistent staff supported each person so they knew people's needs well.

A quality assurance system was in place. Communication between people, their families, the staff teams and the management team were good. Any issues raised were resolved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.