The Care Company Plus Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The management team reviewed records each month. We have made a recommendation to ensure records are returned to the office in a timely manner for checks to be made and to ensure information is kept up to date.

People and relatives said the management team were approachable. Most staff were also positive about working for The Care Company Plus and felt well supported by the management team. The manager sought feedback from people, their relatives and staff through reviews, surveys, staff meetings and supervision meetings.

Staff received the training they needed for their role, although this hadn't all been recorded on the company's training matrix. Staff were safely recruitment; however, their full employment history was not always recorded. The manager said they would ask about any gaps in employment history during the interview process.

Clear care plans, risk assessments and task sheets identified the support people needed. These were regularly reviewed to ensure they reflected people's needs. Where identified in their care plan people received support with their medicines, food, health needs and to observe their faith.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.