Creative Support - Derby Service

Inspection team An inspector and an assistant inspector completed the inspection.

Service and service type This service provides care and support to people living in four 'supported living' settings, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Notice of inspection We gave the service 24 hours' notice of the inspection. This was because we needed to be sure the registered manager would be around to talk to us, and documentation would be available to review.

What we did before the inspection Before the inspection we gathered information known about the service. We had received complaints that included; the service had neglected people, that staff did not wear suitable protective equipment for the current Covid-19 pandemic and that incidents were not responded to effectively. We also contacted the local authority for their knowledge and any ongoing investigations into the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection During the site visit we looked at the relevant parts of six people's care records. We also looked at medicine records. We looked at a variety of records relating to the management of the service, including policies and procedures. We looked around one house, where a few people lived. We spoke to the registered manager and service director.

The following day, we made telephone calls to two people who used the service and one relative. This was to discuss their experience of the care provided. We also telephoned seven staff.

After the inspection We continued to seek clarification from the provider to validate evidence found. We were sent four staff recruitment files, and staff training/supervision details to review.

The five questions we ask about services and what we found