Oasis Care and Training Agency (OCTA)

Right Culture: People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. Staff evaluated the quality of support provided to people, involving people and their families and other professionals as appropriate.

We saw 2 right to work in the UK checks for care workers had not been followed up. This was discussed with the registered manager and senior staff team.

The provider had a range of polices and processes in place to keep people safe. People and their relatives told us they felt safe with the care the service provided. A relative told us, "I know my [family member] is safe with them, they treat [family member] like their own family."

Care workers had the training and experience to ensure people's care and treatment was effective as well as

safe. People told us they thought the care workers were good at their jobs. A relative told us, "When [care worker] do [family members] breakfast, they will do whatever [family member] wants and will use their initiative if I haven't had time to shop yet."

People and their relatives told us they thought the service was caring. We received comments like, "The [care workers] are very kind to [family member], they have developed a really good rapport", and "I do not think there is anything [care worker] wouldn't do for [family member]. [Care worker] just does it without comment or need for praise."

People and their relatives told us that thought that the service was responsive, and people's needs were well met. They told us they thought the service was managed well and senior staff and managers could be accessed when required.