OASIS Central London Office

Oasis Central London Office (OCTA) is a domiciliary care agency providing personal care to people living in their own home. During the time of this inspection OCTA was providing personal care to 75 people by 40 care workers.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We found people were protected from the risk of harm and abuse. There were safeguarding policies and procedures in place and care workers were aware of this. Care workers had been recruited safely. They underwent appropriate recruitment checks before they commenced working at the service. Medicines were managed safely and risk in relation to carrying out the regulated activity of personal care were assessed and guidance for care workers was provided. There was a system for managing accidents and incidents to reduce the risk of them reoccurring. There were adequate systems for reviewing and investigating when things went wrong. Care workers understood their duty to raise concerns and report incidents and near misses. Care workers wore personal protective equipment (PPE) such as gloves and aprons and we were assured that appropriate infection control procedures were in place.

People received individualised care that met their needs, preferences and interests. People were supported, if needed, to express their views and preferences in relation to their care and support. The service identified and recorded how people wished to communicate. Assessments of people's needs were in place. There was a complaints procedure, which people and their relatives were aware of. There were methods of monitoring the quality of the service. Regular checks and audits had been carried out in areas related to maintenance of the premises, health and safety, medicines management, infection control and management of accidents and incidents.