First Homecare - North London
Home care, Brent
Requires improvement
Rated on
Rating from the Care Quality Commission.
First Homecare - North London: inspection record
Rated Requires improvement in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2025.
The latest rating was published 19 months ago.
How it compares locally
- One of 10 Requires improvement home care services in Brent, out of 69 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 March 2025 (assessment visit 24 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 31 January to 12 February 2025. The service is a domiciliary care agency. It provides personal care to people living in their own homes. They supported adults of all ages, which included providing live-in care. At the time of our inspection they were supporting 1 person with personal care. We identified 3 breaches of legal regulation in relation to safe care and treatment, consent and good governance. Risks to people were not always fully assessed and risk assessments were not fully completed. Care records were not always updated to provide staff with the most accurate information and guidance about people’s health conditions and care and support needs. People’s medicines were not always managed safely, and best practice guidance was not always being followed. People’s capacity to consent to care and support had not been assessed in line with the Mental Capacity Act 2005 (MCA). The provider’s governance systems had not identified or addressed the areas of improvement we found during this inspection. However, people were treated with kindness and compassion from a staff team that knew them well and enabled continuity. Staff protected people’s privacy and dignity and promoted their independence. Staff responded to people in a timely manner and supported their preferences. People knew how to give feedback and were confident the service would take any complaints seriously. The service supported staff wellbeing and staff felt confident to speak up. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible and supportive, helping staff develop in their roles. Leaders were open to feedback for learning and improvement. We have asked the provider for an action plan in response to the concerns found at this inspection. We will meet with them to get an update on the improvements that have been made.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and safe administration of medicines.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent to care.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. However, leaders and the culture they created promoted high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 18 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 March 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 18 March 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 33a Unimix House, Abbey Road, London, NW10 7TR |
|---|---|
| Neighbourhood | Alperton, Brent |
| Phone | 020 3633 0508 |
| Registered manager | Sabah Al Somali |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | First Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13677989 (opens Companies House) |
Nearest alternatives
- G Caremark Brent Home care, less than 0.1 miles awayGood
- G OASIS Central London Office Home care, less than 0.1 miles awayGood
- RI OASIS West London Office Home care, less than 0.1 miles awayRequires improvement
- G Resilience Healthcare LTD Home care, less than 0.1 miles awayGood
- G Sanctus Care Group Limited Home care, less than 0.1 miles awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does First Homecare - North London provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Homecare - North London.
- When was First Homecare - North London last inspected?
- The Care Quality Commission's latest rating for First Homecare - North London was published on 18 March 2025.
- Who runs First Homecare - North London?
- First Homecare - North London is run by First Homecare Ltd.
- What is First Homecare - North London's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 March 2025.