Resilience Healthcare LTD

Resilience Healthcare LTD is a domiciliary care service providing personal care to people living in their own home. At the time of our inspection there were three people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected from the risk of abuse, and the service had systems and processes in place to promote and safeguard people. People and relatives told us they felt safe and were positive about the care workers who supported them. Care workers were trained to administer medicines safely. Checks were completed to ensure care workers were following safe medicine practices. Risks to people were reduced because people's individual risks and needs had been assessed and planned. Care workers had access to clear information about risks to people and how they should be supported to minimise the risks.

Care records were reflective of people's preferences and supported care workers to ensure people's needs were met. Care workers followed infection control procedures to reduce the risk of infection. There were plentiful supplies of personal protective equipment (PPE). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.