Advance Hampshire
- Home care
- Registered since 2022
- Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
22 of 205
rated home care services in Hampshire are rated Requires improvement, like this one.
Advance Hampshire: inspection record
Rated Requires improvement in April 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Domiciliary Services Limited (Good, 0.1 miles away) and Home Instead Southampton (Good, 0.5 miles away).
Nearest home care services:
- G Caring Hands Domiciliary Services Limited Good, 0.1 miles away
- G Home Instead Southampton Good, 0.5 miles away
- – Canaan Healthcare Group Limited Not yet rated, 1.1 miles away
- – Reedsfield Care Hampshire Not yet rated, 1.1 miles away
- G Selective Care Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 27 April 2023. Quoted under the Open Government Licence.
Advance Hampshire is a supported living service providing personal care to people living in shared or individual accommodation. At the time of the inspection the provider supported 22 people in 8 supported living settings.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However the provider's records did not always support this practice.
Staff supported people to have as much choice, control and independence as they could. However, the quality of supporting records in this area was mixed. Staff supported people to pursue their interests within the limitations of agreed support hours. The service worked to make sure people were supported in a safe, clean environment.
Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. The service had enough suitably skilled staff to keep people safe. People who had individual ways of communicating could interact comfortably with staff because staff had the necessary skills to understand them and knew them well.
Right Culture: Staff knew and understood people, and were responsive in supporting people's needs. People received good quality care and support because trained staff could meet their needs and wishes. Staff ensured risks of a closed culture were minimised so people received support based on transparency, respect, and inclusivity.
Questions to ask the service
- Safe was rated Requires improvement on 27 April 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 27 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Natasha Farrant
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Advance Housing and Support LtdBrand: Advance Housing and Support Limited
- Ownership type
- Organisation
- Companies House number
- IP21143R (opens Companies House)
Advance Housing and Support Ltd runs 13 services in England, 3 of them in the South East. 4 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Advance Housing and Support Ltd
- G 135 Tennyson Road Good. Care home, Luton, East of England
- G 70-72 Worting Road Good. Care home, Hampshire
- G Advance Dorset Good. Home care, Bournemouth, Christchurch and Poole, South West
- G Advance Oxfordshire Good. Home care, Oxfordshire
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Advance Hampshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Advance Hampshire.
- When was Advance Hampshire last inspected?
- The Care Quality Commission's latest rating for Advance Hampshire was published on 27 April 2023.
- Who runs Advance Hampshire?
- Advance Hampshire is run by Advance Housing and Support Ltd. It runs 13 services in England, 3 of them in the South East.
- What is Advance Hampshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 April 2023.
Contact
- Phone
- 07711 792278
- Address
- Suite A Webb House, 20 Bridge Road, Southampton, SO31 7GE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Domiciliary Services Limited (Good, 0.1 miles away) and Home Instead Southampton (Good, 0.5 miles away).
Nearest home care services:
- G Caring Hands Domiciliary Services Limited Good, 0.1 miles away
- G Home Instead Southampton Good, 0.5 miles away
- – Canaan Healthcare Group Limited Not yet rated, 1.1 miles away
- – Reedsfield Care Hampshire Not yet rated, 1.1 miles away
- G Selective Care Good, 1.1 miles away