Avenues South Hampshire Services
- Home care
- Registered since 2022
- Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
Avenues South Hampshire Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Welmede Housing Association (Outstanding, less than 0.1 miles away) and Home Instead Senior Care (Outstanding, 1.7 miles away).
Nearest home care services:
- O Welmede Housing Association Outstanding, less than 0.1 miles away
- – Homewood Grove Not yet rated, 0.4 miles away
- RI Rodwell House Requires improvement, 1.3 miles away
- RI Winsor Care Services Requires improvement, 1.3 miles away
- RI Passion Recruitment Agency Requires improvement, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 27 October 2025). Quoted under the Open Government Licence.
Dates of assessment: 3 November 2025 to 14 November 2025.
We visited the registered office and people using the service in their homes during this assessment. This was a responsive assessment in response to concerns about people’s safe care and treatment. The provider runs a supported living service. At the time of our inspection there were 7 people using the service and all received the regulated activity.
We found people’s needs were not always effectively assessed and managed. Staff had not received all the appropriate training to safely support people with specific needs, and there was a lack of detail and evidence of effective risk management. We found the provider did not always train and assess their staff appropriately before providing support to people.
The application of the Mental Capacity Act was not in place, with missing assessments and restrictive practices not always considered in the context of best interests. Care plans did not consistently reflect people's goals or aspirations.
The oversight of the service was not robust. Although there was a registered manager, and an additional site manager; they were not always able to demonstrate knowledge about all 7 service users to ensure adequate oversight and governance of the service.
The provider was found to be in breach of five legal regulations. This related to consent, safe care and treatment, safeguarding, good governance and staffing.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to safe care and treatment, safeguarding and staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in breach of legal regulation in relation consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Michael Gross
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 31 May 2023. Latest assessment published 9 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Avenues SouthBrand: The Avenues Trust
- Ownership type
- Organisation
- Companies House number
- IP26230R (opens Companies House)
Avenues South runs 3 services, all in the South East. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Avenues South
- O Welmede Housing Association Outstanding. Home care, Surrey
- G Church Farm Bungalow Good. Care home, Surrey
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Avenues South Hampshire Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Avenues South Hampshire Services.
- When was Avenues South Hampshire Services last inspected?
- The Care Quality Commission's latest rating for Avenues South Hampshire Services was published on 9 February 2026.
- Who runs Avenues South Hampshire Services?
- Avenues South Hampshire Services is run by Avenues South. It runs 3 services, all in the South East.
- What is Avenues South Hampshire Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07880 737604
- Address
- Church Farm Bungalow, Guildford Road, Ottershaw, Chertsey, KT16 0PL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Welmede Housing Association (Outstanding, less than 0.1 miles away) and Home Instead Senior Care (Outstanding, 1.7 miles away).
Nearest home care services:
- O Welmede Housing Association Outstanding, less than 0.1 miles away
- – Homewood Grove Not yet rated, 0.4 miles away
- RI Rodwell House Requires improvement, 1.3 miles away
- RI Winsor Care Services Requires improvement, 1.3 miles away
- RI Passion Recruitment Agency Requires improvement, 1.4 miles away