Rated Care Homes

St Johns Wood

Home care, Westminster

G

Good

Rated on

Rating from the Care Quality Commission.

St Johns Wood: inspection record

Home care, Westminster

Rated Good in December 2025.

St Johns Wood: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2019. Rated Good in 2019 and December 2025.

It has been rated Good at every inspection since 2019. The latest rating was published 10 months ago.

How it compares locally

  • One of 8 Good home care services in Westminster, out of 10 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 9 December 2025 (assessment visit 24 June 2025). Quoted under the Open Government Licence.

HP Homecare St John's Wood is a domiciliary care agency. It provides personal and nursing care to people living in their own homes. The service supports adults with a range of needs, including nursing needs and dementia. At the time of our assessment, 12 people were using the service.

The assessment took place on 18 September 2025. This was the first assessment of this service under its current registration with CQC as HP Homecare Limited on 24 June 2022. The service was previously registered under a different legal entity. The last rating for this service was good (published 3 May 2019), with the same leadership, governance, and clinical systems in place throughout. The rating following this assessment is good.

Read the full summary

The provider had systems to assess and manage risks to keep people safe. Staff supported people to manage their medicines safely and people were cared for by trained nurses.

There were sufficient staffing levels. People were supported by familiar care workers and nurses assigned based on personality, experience, and skills. There were robust recruitment procedures, as well as ongoing supervision, and competency checks for staff. This helped ensure they were suitable to deliver care.

People were treated with kindness, empathy, and respect. Staff understood and responded to individual preferences, cultural and religious needs, and worked in a person-centred way.

Managers created a supportive and inclusive culture. Staff reported open and approachable leadership, where they could raise concerns or suggestions freely. There were suitable governance systems. These included audits, and digital monitoring to help ensure consistency, and quality improvements. The provider encouraged staff to work collaboratively, make autonomous decisions, and maintain high standards while feeling supported.

People and their families were able to provide feedback, which the provider acted upon. Staff encouraged people to express their views. The provider ensured good communication with families. There was an appropriate complaints procedure, and concerns were addressed promptly.

The service is registered to provide support for autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first assessment for this service. This key question has been rated good.

    This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this service. This key question has been rated good.

    This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

    This is the first assessment for this service. This key question has been rated good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs.

    This is the first assessment for this service. This key question has been rated good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first assessment for this service. This key question has been rated good.

    This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for St Johns Wood
Address45 Circus Road, London, NW8 9JH
NeighbourhoodPaddington, Westminster
Phone020 7201 1142
Websitewww.hphomecare.co.uk
Registered managerMichele Jogee
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • People who misuse drugs and alcohol
  • People with an eating disorder
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for St Johns Wood
ProviderHP Homecare Limited
Ownership typeOrganisation
Companies House number13149306 (opens Companies House)

Nearest alternatives

  1. –
    Lansdowne Homecare LTD Home care, 0.3 miles away
    Not yet rated
  2. –
    Octavia Housing – Leonora House Home care, 0.4 miles away
    Not yet rated
  3. G
    Hedgerow Homecare Home care, 0.5 miles away
    Good
  4. G
    Physical Disabilities Outreach Support Services Bramshurst Home care, 0.7 miles away
    Good
  5. O
    Bluebird Care (Westminster, Kensington & Chelsea) Home care, 0.7 miles away
    Outstanding

See all home care in Westminster

Getting help from City of Westminster

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does St Johns Wood provide nursing care?
The Care Quality Commission's register does not list nursing care for St Johns Wood.
When was St Johns Wood last inspected?
The Care Quality Commission's latest rating for St Johns Wood was published on 9 December 2025.
Who runs St Johns Wood?
St Johns Wood is run by HP Homecare Limited.
What is St Johns Wood's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 9 December 2025.