Lifestyle Care Support Limited

Lifestyle Care support Limited provides supported living at home for people with learning disabilities. At the time of our inspection there were ten people receiving support.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

The provider had internal systems in place to monitor the quality and safety of the service but these were not always fully completed. Records management was disorganised in some areas and some records had not been fully completed. Records were not always available in a suitable format for many people using the service, for example care plans and the complaints procedure.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people's safety. Staffing numbers were appropriate to keep people safe. There were safe recruitment practices in place and these were being followed to ensure staff employed were suitable for their role. People's medicines were managed safely and in line with best practice guidelines.

Staff received an induction when they first commenced working at the service. They were well supported by the registered manager and had regular one to one supervision and annual appraisals.

Staff sought people's consent before providing any care and support. They were knowledgeable about the requirements of the Mental Capacity Act (MCA) 2005 legislation. Where the service was responsible people were supported by staff to access food and drink of their choice to promote healthy eating. If required, staff supported people to access healthcare services.

People were treated with kindness and compassion by staff; and had established positive and caring relationships with them. People were able to express their views and to be involved in making decisions in relation to their care and support needs. Staff ensured people's privacy and dignity was promoted.

People's needs were assessed prior to them receiving a service. This ensured the care provided would be appropriate and able to fully meet their needs. People's care plans were written with a person centred approach and updated on a regular basis or when there was a change to their care needs. The service had a complaints procedure in place and people said they would feel comfortable making a complaint if the need arose.

People and staff were positive about the registered manager and felt well supported in their roles. Accidents

and incidents were appropriately recorded and appropriate actions had been taken to reduce the risks of any repeat accidents.

The five questions we ask about services and what we found