The Care Bureau Domiciliary and Nursing Agency Kettering

People's experience of using this service and what we found. Enough staff were employed to meet people's needs. In most cases, timely calls and calls of assessed need were in place to provide personal care, though this was not always the case

Evidence of follow up to concerns or complaints were not always in place, though this had improved recently.

A person provided with personal care, and relatives we spoke with, were positive about the care that staff provided and with the management of the agency.

Safe care was provided, with protection against abuse, neglect and discrimination.

Details of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people's individual needs.

Safe recruitment practices were in place to ensure only suitable staff worked at the service.

Quality assurance systems were in place to try to ensure people were provided with a quality service.

The regional manager understood their responsibilities and worked in an open and transparent way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk