The Care Bureau Ltd - Domiciliary Care - Rugby

People's experience of using this service: •People told us they felt safe with staff who visited them in their home. •People's safety had been considered by the provider, risk management plans were in place to maintain people's safety. •Staff had received training in relation to safeguarding and knew how to protect people from harm. •Medicines were managed safely. •The risk of any infection spreading was reduced by the maintenance of good hygiene practice. •The provider delivered person-centred care, according to the needs and wishes of people who used the service. •The provider invested in staff induction, training and development to ensure people received care from supported and skilled staff. •The provider had a complaints policy and process in place; people told us they would feel comfortable raising complaints. •The provider had quality monitoring arrangements through which they continually reviewed evaluated and improved people's care. •People, stakeholders and staff had an opportunity to shape the service through feedback and suggestions.