The Care Bureau Ltd - Domiciliary Care - Wellingborough

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were risk assessed when they began using the service and staff knew how to keep them safe. Staff provided personalised care and were knowledgeable about people's preferences as to how they wanted their care provided.

Relatives were satisfied with the times of the calls; however, people had reported care staff being late on occasions. The provider said the service had done its best to get to people on time during the COVID-19 pandemic and staff would continue to strive to be as punctual as possible.

Staff protected people from the spread of infection. They were trained in infection prevention and control and used the required personal protective equipment including masks, gloves, aprons and goggles as necessary. The provider kept staff up to date with any improvements or changes to infection control policies and procedures. The provider audited all aspects of the service to help ensure people were receiving good quality, safe care.

During the Covid-19 pandemic, peoples', relatives' and staff views were collected by phone and surveys. The staff worked in partnership with local health and social care professionals to ensure people accessed services they were entitled to.