The Care Bureau Ltd - Domiciliary Care - Stratford- on- Avon

There were sufficient staff employed to undertake care calls to people. People received their care calls during the agreed time slots and on occasions when staff were running late, people were advised of this by a phone call.

Staff were recruited in a safe way and had been trained. People described staff as caring and kind and felt they had the skills needed for the job role. Staff knew how to care for people in a safe way because risks had been assessed. Staff were trained to protect people from the risks of abuse. Staff knew how to report any concerns they might have.

People received their medicines as prescribed. People had individual plans of care and staff provided personalised care and support.

The provider had quality check systems in place to monitor the services provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Model of Care and setting that maximises people's choice, control and independence

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible and in their best interests; the policies and systems in the service did support least restrictive practices.

Right Care: Care was person-centred and did promote people's dignity, privacy and human rights

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff did ensure people using services led confident, inclusive and empowered lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.