Compassion First Home Care

People were complimentary about the service and the support they received. Assessments were completed before care was provided which helped the service understand how they could meet people’s needs from the start. People’s care records included important information from a range of sources, including the person, their relatives and guidance from other professionals who were involved in their care, such as district nurses. People’s care calls were planned when they needed them and for the right duration to meet their needs. People’s care information provided good detail which directed staff, what they had to do at each planned care call. While most people’s care plan information was detailed and person-centred, some care plans and risk management plans lacked clarity in some areas, which we raised with the provider. The registered manager assured us they would act promptly to address this.

Staff respected people's rights and they made sure; people were involved in decisions about their care and important events. People’s care information was written recognising them as individuals which encouraged them to be as independent as possible.Some people administered their own medicines whilst staff helped other people who needed support. Staff were trained and assessed as competent. We found improvements to how some prescription creams were administered and recorded was needed. The registered manager agreed to improve this.Staff were recruited safely through thorough checks of their suitability. Staff told us they received training that helped them to undertake their roles and the provider encouraged staff to undertake further qualifications to support them in their role.

The registered manager had a clear vision of what they wanted to achieve and their processes and values supported this ambition. There was a culture of learning and improving. The registered manager was growing the business at a sustainable rate without impacting on the quality-of-care people received. Whilst there were systems in place to monitor quality, the registered manager needed to consider the robustness of those checks to demonstrate how improvement actions were made and how they were being monitored to ensure they were embedded into day-to-day practice. A recent addition to the management structure was underway to strengthen the quality assurance systems through improved scrutiny. The registered manager recognised they had a strong team that wanted to provide good care outcomes for people. They were proud of their staff team, and this was recognised through rewards and recognition which helped the service retain staff.