Expert Care Solutions Ltd Fleet

At the time of the inspection the service supported 50 people with personal care, including older people, people living with dementia, people with sensory impairments and people with neurological conditions. At our last inspection, the provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from abuse, ensuring fit and proper people were employed, good governance and notifying CQC of incidents. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

The service provided safe care, and people were protected from the risk of abuse. Staff understood and managed risks. Staff were recruited safely were appropriately trained and received support and supervision. Medicines were managed safely. People received their medicines as prescribed by staff who were trained and assessed as competent to do so. People’s needs were assessed taking account of people’s communication, personal and health needs. Care plans provided detail of people’s interests, preferences, wishes and health conditions. People were able to access support when they needed it. The staff rota was managed well to ensure people received their care visits without delay. The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams as required. People were supported to be independent and have choice and control over their lives. People were treated as individuals and staff treated them with kindness, compassion, and dignity. The provider had effective governance and quality monitoring systems in place to identify and drive improvements.

Managers and care coordinators were visible, knowledgeable, and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team.