Expert Care Solutions – Worcester Park
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Expert Care Solutions – Worcester Park: inspection record
Rated Good in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in May 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
About the service
From the Care Quality Commission's inspection report published 21 May 2022. Quoted under the Open Government Licence.
Expert Care Worcester is a domiciliary care agency providing personal care for older people or those with dementia. At the time of our inspection there were 6 people using the service.
What inspectors found
People received safe care from a team of staff that understood how to respond to potential safeguarding concerns. Medicines were administered at times that people needed them. People and relatives reported that staff were on time to deliver care. Incidents and accidents were responded to appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
Staff received suitable training, supervision and appraisal to support them in delivering effective care. Other healthcare professionals were consulted to ensure that people's healthcare needs were met. Steps were in place to ensure people were supported to eat and drink, in line with their preferences.
People and relatives felt that staff were caring and treated them with dignity and respect. Staff knew people's care needs well and we reviewed positive feedback about the nurturing and considerate nature in the ways staff cared for people. People were supported to be as independent as they were able to be.
Care records were personalised and detailed people's history and the ways they wished to be cared for. People were consulted on their views about their end of life wishes. Complaints were responded to efficiently.
The registered manager was clear on their role and responsibilities and ran a service that people, staff and relatives were happy with. Quality assurance systems, and engagement with others reviewed the running of the service and supported improvements.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Park House, 1-4 Park Terrace, 2nd Floor, Suite 4, Worcester Park, KT4 7JZ |
|---|---|
| Phone | 07429 864177 |
| Registered manager | Hajarah Namulondo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Expert Care Solutions Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12364406 (opens Companies House) |
Nearest alternatives
- – Park House Home care, less than 0.1 miles awayNo overall rating
- G Blossom Home Care London Borough of Sutton Home care, 0.4 miles awayGood
- O Trinity Homecare Home care, 0.4 miles awayOutstanding
- O Trinity Homecare (Worcester Park) Home care, 0.4 miles awayOutstanding
- – St Ann's Lodge 2 Care home, 0.6 miles awayNo overall rating
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Expert Care Solutions – Worcester Park provide nursing care?
- The Care Quality Commission's register does not list nursing care for Expert Care Solutions – Worcester Park.
- When was Expert Care Solutions – Worcester Park last inspected?
- The Care Quality Commission's latest rating for Expert Care Solutions – Worcester Park was published on 21 May 2022.
- Who runs Expert Care Solutions – Worcester Park?
- Expert Care Solutions – Worcester Park is run by Expert Care Solutions Ltd.
- What is Expert Care Solutions – Worcester Park's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 May 2022.