Trinity Homecare (Worcester Park)

We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment covering all quality statements.

Trinity homecare (Worcester Park) offered an exceptional service to people. People worked in partnership with the care provider to develop and tailor the service to meet their needs. The service had a clear vision to be a leading care provider and to be involved in shaping and developing the care industry.

Staff welcomed contact from people and their families and wanted to ensure everyone who contacted the service had a positive outcome. Staff were knowledgeable and aware of the different elements associated with care and ageing. They were able to signpost people to other services if they were unable to deliver the service themselves. This enabled them to offer people a holistic service that was seamless and ensured continuity of care.

Staff were creative and there was a clear commitment to continuous development. The service had undertaken their own research to further understand the needs of their clients and to identify gaps in knowledge within the general public so that they could develop learning materials to plug that gap.

Staff worked with people to understand their needs and had developed the services they had on offer to meet that need, including the introduction of a ‘live in light’ service, offering live in services during the hours that people needed it most. Staff worked with people, families, health care professionals, and other providers to ensure people received person centred care which supported them to achieve their desired outcomes. People were consulted at every step of their care journey and were able to choose who supported them and when.

Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. There were staff recognition schemes in place and staff had access to opportunities to develop their skills and knowledge. A comprehensive training programme was in place and staff were supported with career progression.

A positive culture was in place, which focused on inclusivity. There was a zero tolerance approach to discrimination and staff took an interest in learning about others, their culture and what was important to them.

The provider had partnered with a number of other organisations to further enhance their service and had embraced the use of technology to bring creative solutions to support people with their health, mobility and increase opportunities for engagement and conversation. The provider worked with leading technology providers within care to further improve their products, specifically their electronic care records system, to ensure the system was able to capture and clearly present information to staff to ensure the safe delivery of care. This learning was then used to further improve the products on offer to other care providers. The staff were also able to tailor their electronic care records to undertake health monitoring and provide accurate and reliable information to healthcare professionals to ensure people received prompt support and treatment.