Trinity Homecare
Home care, Sutton
Outstanding
Rated on
Rating from the Care Quality Commission.
Trinity Homecare: inspection record
Rated Outstanding in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Outstanding in May 2025.
The latest rating was published 18 months ago.
How it compares locally
- One of 2 Outstanding home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 2 May 2025 (assessment visit 17 January 2025). Quoted under the Open Government Licence.
Date of assessment: 31 January – 27 March 2025. Trinity Homecare is a domiciliary care service providing support to people living with a range of needs, including those living with dementia and people with physical disabilities. At the time of our assessment 33 people were receiving support with their personal care.
The provider ensured people were protected from abuse and avoidable harm. The provider maintained safe systems of care, had clear safeguarding, medicines and infection control procedures in place. They worked with people to properly manage risks. There were enough suitable staff in place who responded appropriately to safety events.
Read the full summary
The provider assessed, planned, delivered and reviewed people’s care with them, in line with current legislation and standards. The provider always treated people with kindness, empathy and compassion, respecting their privacy and dignity and treating them as individuals. They were exceptional in how they made sure people’s care, support and treatment met their needs and preferences. The provider excelled at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The provider always cared about and promoted the wellbeing of their staff, supporting and enabling them to always deliver person-centred care. The provider met people’s needs. They had an exceptional understanding of the diverse health and care needs of people.
Service leadership ensured person-centred care, supported learning and innovation and promoted an open, fair culture. The provider had a very clear shared vision, strategy and culture and promoted a culture where staff felt valued and their needs were important. Leaders had the experience and credibility to lead effectively and staff confirmed this. The provider had a strong focus on continuous learning, innovation and improvement across the organisation and local system.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Outstanding.
This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Central House (2nd Floor), 1-15 Central Road, Worcester Park, KT4 8EG |
|---|---|
| Phone | 01252 852100 |
| Website | www.berkeleyhomehealth.com/about/our-branches/worcester-park |
| Registered manager | Carla Venancio Gama Dos Santos Silva |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Berkeley Home Health Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08784193 (opens Companies House) |
Nearest alternatives
- O Trinity Homecare (Worcester Park) Home care, less than 0.1 miles awayOutstanding
- G Blossom Home Care London Borough of Sutton Home care, less than 0.1 miles awayGood
- G Expert Care Solutions – Worcester Park Home care, 0.4 miles awayGood
- – Park House Home care, 0.4 miles awayNo overall rating
- G My Homecare Sutton and Surrey Home care, 0.7 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Trinity Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Trinity Homecare.
- When was Trinity Homecare last inspected?
- The Care Quality Commission's latest rating for Trinity Homecare was published on 2 May 2025.
- Who runs Trinity Homecare?
- Trinity Homecare is run by Berkeley Home Health Limited.
- What is Trinity Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 2 May 2025.