Forest Care

People's experience of using this service:

The provider had a sustained record of excellence in providing care that was tailored to people's individual needs, impacting people's lives in an immensely positive way. This was reflected in positive outcomes in relation to meeting people's communication needs, involving people in the design and development of their care, supporting people to remain independent in their own homes, helping people build and maintain social links to avoid risk of isolation and promoting trusting and cherished relationships with staff.

Staff were responsive and perceptive to people's needs in relation to their health and wellbeing. They understood people's preferences, motivations and were able to tailor their communication to maximise people's opportunity to be in control of their care. The provider was flexible to changes in people's needs and the registered manager had a strong conviction to 'pull out all the stops' to ensure people's continuity of care. The provider had a compassionate and empathic approach to providing end of life care, that was characterised by working in partnership with people and other stakeholders to meet people's changing needs. People received safe care in relation to risks associated with their health, medical conditions and environment. There were systems in place to protect people from the risk of abuse and harm. Staff received training, support and guidance in their role to help ensure they were working effectively in line with best practice. The registered manager had a sound overview of the service and had effective systems to monitor safety and quality. For more details, please see the full report which is on the CQC website at www.cqc.org.uk