Agincare UK New Milton
- Home care
- Dementia care
- Registered since 2015
- New Milton, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in January 2020.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Agincare UK New Milton: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Helping Hands New Milton Not yet rated, 0.2 miles away
- G GoodOaks Homecare (New Forest) Good, 0.2 miles away
- G Forest Care Good, 0.2 miles away
- – VidaCare Head Office Not yet rated, 0.2 miles away
- RI Dimensions South Hampshire Domiciliary Care Office Requires improvement, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 11 January 2020. Quoted under the Open Government Licence.
Agincare UK New Milton is a care service providing personal care to people in their own homes. At the time of the inspection the service was supporting 70 people with personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and relatives told us they very happy with the good care they received from staff at Agincare New Milton. Staff were patient, kind and friendly. They treated people with dignity and respect and listened to what people had to say. People felt involved in their care and were encouraged to maintain their independence. Recruitment processes were in place which ensured suitable staff were employed. There were enough staff on duty to meet people's needs and people and relatives told us staff provided their care without rushing. Risks to people's health and wellbeing had been identified and measures were in place to minimise risks. Safeguarding procedures were in place for identifying and reporting abuse and these were understood by staff.
Read the rest of CQC's summary
Staff obtained consent from people for day to day decisions. People were encouraged to have maximum choice and control of their lives, such as how they wanted to spend their time or when they did not want to receive their care. People were supported to access healthcare services when required.
People's care plans were developed with them and included their preferences and wishes for their care. Staff were responsive to people's individual needs and encouraged them to share their views. People and relatives had no complaints but knew how to contact the registered manager if required.
The provider had developed a range of quality monitoring systems, such as surveys and audits, and feedback was used to help drive improvement. People and relatives spoke highly of the service. Staff felt very well supported by the registered manager who was hands on and approachable. Issues raised during the inspection were dealt with promptly by the registered manager.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Witherington
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 11 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare UK LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 06099679 (opens Companies House)
Agincare UK Limited runs 31 services in England, 7 of them in the South East. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Agincare UK Limited
- O Agincare UK Edward Jenner Court Outstanding. Home care, South Gloucestershire, South West
- G Agincare Oxford Good. Home care, Oxfordshire
- G Agincare UK Andover Good. Home care, Hampshire
- G Agincare UK Bridport Good. Home care, Dorset, South West
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Agincare UK New Milton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agincare UK New Milton.
- When was Agincare UK New Milton last inspected?
- The Care Quality Commission's latest rating for Agincare UK New Milton was published on 11 January 2020.
- Who runs Agincare UK New Milton?
- Agincare UK New Milton is run by Agincare UK Limited. It runs 31 services in England, 7 of them in the South East.
- What is Agincare UK New Milton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 January 2020.
Contact
- Phone
- 01425 614600
- Address
- 16 Whitefield Road, New Milton, BH25 6DF Map (opens Google Maps)
Compare nearby
- – Helping Hands New Milton Not yet rated, 0.2 miles away
- G GoodOaks Homecare (New Forest) Good, 0.2 miles away
- G Forest Care Good, 0.2 miles away
- – VidaCare Head Office Not yet rated, 0.2 miles away
- RI Dimensions South Hampshire Domiciliary Care Office Requires improvement, 0.3 miles away