Rated Care Homes

Graceful Care

Home care, Ealing

G

Good

Rated on

Rating from the Care Quality Commission.

Graceful Care: inspection record

Home care, Ealing

Rated Good in April 2020.

Graceful Care: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and April 2020.

The latest rating was published about 7 years ago.

How it compares locally

  • One of 59 Good home care services in Ealing, out of 64 with a rating.

About the service

From the Care Quality Commission's inspection report published 15 April 2020. Quoted under the Open Government Licence.

Graceful Care is a domiciliary care agency providing personal care and support to people living in their own homes. The agency offered care to younger and older adults. At the time of our inspection 236 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

What inspectors found

People were supported to take their prescribed medicines safely. We have made a recommendation about training for staff on medicines support.

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. The provider followed safe recruitment procedures were to make sure new staff were suitable to care for people. Staff followed appropriate infection prevention and control practices.

Read the full summary

Staff were supported to provide effective care through induction, training, supervision and observations. The provider assessed people's needs to ensure these could be met. People were supported to maintain health and access healthcare services appropriately. People were also supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people's preferences for their care and provided support in a respectful manner. Staff respected people's dignity and provided day to day choices for people.

Care plans included information about people's communication needs, and staff were aware of these. There was a complaints procedure in place and the provider responded to complaints appropriately.

The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people. People, relatives and staff reported the registered manager was available and responsive.

Questions to ask the service

  • The last rating is 7 years old. Ask what has changed since then.
  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Graceful Care
AddressSpaces Ealing Aurora, Unit 1.62 1st Floor, 71-75 Uxbridge Road, Ealing, London, W5 5SL
NeighbourhoodEaling town, Ealing
Phone020 8961 8599
Registered managerFarhia Guled
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • People who misuse drugs and alcohol
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 3 inspection reports, latest 15 April 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Graceful Care
ProviderGraceful Care Ltd
Ownership typeOrganisation
Companies House number08461025 (opens Companies House)

Graceful Care Ltd runs 2 services in London. 2 are rated Good or Outstanding.

Other services run by Graceful Care Ltd

  1. G
    Graceful Care - Wandsworth Home care, Wandsworth
    Good

Nearest alternatives

  1. –
    Ascend Support (Ealing) Home care, less than 0.1 miles away
    No overall rating
  2. –
    Baseline Care, Spaces Ealing, Aurora Home care, less than 0.1 miles away
    Not yet rated
  3. G
    Care Resolution West London Home care, less than 0.1 miles away
    Good
  4. G
    Holistic Centred Care Ltd Home care, less than 0.1 miles away
    Good
  5. –
    Premium Homecare Limited Home care, less than 0.1 miles away
    Not yet rated

See all home care in Ealing

Getting help from London Borough of Ealing

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Graceful Care provide nursing care?
The Care Quality Commission's register does not list nursing care for Graceful Care.
When was Graceful Care last inspected?
The Care Quality Commission's latest rating for Graceful Care was published on 15 April 2020.
Who runs Graceful Care?
Graceful Care is run by Graceful Care Ltd. It runs 2 services in London.
What is Graceful Care's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 15 April 2020.