Care Resolution West London
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Care Resolution West London: inspection record
Rated Good in May 2021.
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Ratings published by the Care Quality Commission.
Rated Good in May 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 13 May 2021. Quoted under the Open Government Licence.
Care Resolution – East London is a domiciliary care agency. It provides a service to younger disabled adults and older people, some of whom were receiving end of life care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting 11 people in the London Borough of Southwark.
What inspectors found
People received person-centred care and records had detailed information for care workers to follow to help keep people safe. New staff were introduced to people and their relatives and carried out shadowing or double up visits to ensure they had a good understanding of their care needs.
The provider listened to people to try and be as flexible and understanding as possible to accommodate their needs. Staff monitored people's health and wellbeing and reported any changes or concerns to the relevant health and social care professionals.
Read the full summary
People and their relatives were positive about the kind and caring attitude of the staff team and the relationships they had developed since they had started to use the service. The registered manager was proactive in following up feedback about any issues or concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were positive about the management team and felt comfortable contacting them if they needed to discuss any aspects of their care. People were confident they would be listened to and were given opportunities to discuss the support they received.
People were supported by a staff team who felt valued and fully supported in their role, especially during challenging periods during the COVID-19 pandemic. Staff praised the communication they received from the management team and were confident any necessary action would be taken if they raised any issues or needed advice.
Health and social care professionals were also positive about the management of the service and the level of care people received. They felt staff had a good understanding of people's needs and received regular updates about people's health and wellbeing.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 71-75 Uxbridge Road, London, W5 5SL |
|---|---|
| Neighbourhood | Ealing town, Ealing |
| Phone | 020 8124 3380 |
| Website | www.careresolution.co.uk |
| Registered manager | Aka Obasi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 13 May 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Resolution Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11447426 (opens Companies House) |
Nearest alternatives
- – Ascend Support (Ealing) Home care, less than 0.1 miles awayNo overall rating
- – Baseline Care, Spaces Ealing, Aurora Home care, less than 0.1 miles awayNot yet rated
- G Graceful Care Home care, less than 0.1 miles awayGood
- G Holistic Centred Care Ltd Home care, less than 0.1 miles awayGood
- – Premium Homecare Limited Home care, less than 0.1 miles awayNot yet rated
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Care Resolution West London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Resolution West London.
- When was Care Resolution West London last inspected?
- The Care Quality Commission's latest rating for Care Resolution West London was published on 13 May 2021.
- Who runs Care Resolution West London?
- Care Resolution West London is run by Care Resolution Ltd.
- What is Care Resolution West London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2021.