Wordsley Housing and Independent Living Services

In 'supported living' settings, people's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people's personal care and support.

At the time of the inspection, Wordsley Housing and Independent Living Services supported 25 people who lived in four different buildings.

In the accommodation we visited, some people had a bedroom and shared bathroom, as well as shared communal areas. Other accommodation on the site had kitchen areas for self-catering, and other people lived in shared houses adjacent to the main building.

People's experience of using this service: • People and their relatives told us that the service met their needs and was safe. • People were supported by staff who were kind and respectful. People and their relatives were positive about staff and there were enough staff to meet people's needs and support them safely. Safe recruitment procedures were in place. • People were protected from the risk of harm as far as possible. The registered manager and staff were clear on their responsibilities to safeguard people. Policies and procedures were in place to protect people and staff. • People's care records provided relevant information and guidance for staff. Some records needed review to ensure they were up to date. • Some quality assurance systems were in place to monitor and review service delivery and performance. Where audits had been carried out, plans were in place to improve the service as needed. We highlighted to the registered manager that a regular check of care records may help identify when reviews or routine updates were required. The manager planned to ensure regular checks were carried out. • People were supported to participate in activities, and individual's choices were respected. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in place at the service supported this practice. • Medicines were managed and administered safely and as prescribed by staff who had been trained. • Staff were supported by the management team, and received training, induction and supervision so that they could effectively perform their roles. • The provider had processes in place to enable them to respond to people's concerns, investigate them and take action as needed. • More information is in our full report.

Rating at last inspection: Good (report published 13 October 2016)