Caring Hands
- Home care
- Dementia care
- Registered since 2010
- Lichfield, Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 94
rated home care services in Staffordshire are rated Requires improvement, like this one.
Caring Hands: inspection record
Rated Requires improvement in December 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Executive Carers (Good, 0.8 miles away) and Kind Hearts Care & Support Limited (Good, 1.1 miles away).
Nearest home care services:
- – Raphael Court Not yet rated, 0.1 miles away
- – Yourlife (Lichfield) Not yet rated, 0.4 miles away
- G Executive Carers Good, 0.8 miles away
- RI Miss Leanne Porter Requires improvement, 1 mile away
- G Kind Hearts Care & Support Limited Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 1 December 2021. Quoted under the Open Government Licence.
Caring Hands is a domiciliary care service providing personal care and support to people in their own homes. They were providing a service to 75 people at the time of inspection; 73 of whom were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People's current care needs and risks were not always assessed or recorded accurately which exposed them to the risk of harm. Medicine records were not completed accurately and audits did not identify gaps in medicine administration. People's health conditions were not assessed to mitigate the risks associated with Covid-19.
Read the rest of CQC's summary
There were not always enough care staff to meet the needs of people and staff had not received regular training to provide care and support safely. However, people felt safe with the care they received and care staff understood people's needs well.
We found significant concerns about the management of the service. Their systems were either not in place or not effective to assess, monitor, and improve the quality and safety of the service. The systems had failed to ensure risks were properly assessed, documented and mitigated. The provider had failed to ensure care staff had guidance in place to provide safe care and treatment to people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 1 December 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 December 2021. Ask about staff training and how health appointments are arranged.
- Well-led was rated Inadequate on 1 December 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 02801070 (opens Companies House)
Caring Hands (Domiciliary Care) Ltd runs 2 services in England, 1 of them in the West Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Caring Hands (Domiciliary Care) Ltd
- RI Caring Hands (Domiciliary Care) Ltd. Requires improvement. Home care, Leicestershire, East Midlands
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Caring Hands provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring Hands.
- When was Caring Hands last inspected?
- The Care Quality Commission's latest rating for Caring Hands was published on 1 December 2021.
- Who runs Caring Hands?
- Caring Hands is run by Caring Hands (Domiciliary Care) Ltd. It runs 2 services in England, 1 of them in the West Midlands.
- What is Caring Hands's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 December 2021.
Contact
- Phone
- 01543 420580
- Address
- Unit 8, Wiltell Works, Wiltell Road, Lichfield, WS14 9ET Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Executive Carers (Good, 0.8 miles away) and Kind Hearts Care & Support Limited (Good, 1.1 miles away).
Nearest home care services:
- – Raphael Court Not yet rated, 0.1 miles away
- – Yourlife (Lichfield) Not yet rated, 0.4 miles away
- G Executive Carers Good, 0.8 miles away
- RI Miss Leanne Porter Requires improvement, 1 mile away
- G Kind Hearts Care & Support Limited Good, 1.1 miles away