AMG Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment, the service was providing personal care to 31 people.

This was a responsive assessment to review 2 breaches of regulation identified in our previous assessment in January 2025. We assessed 1 quality statement in both the safe, and well led key questions. At our last assessment we rated this service as requires improvement. At this assessment the rating has changed to good.

The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. The provider had assessed risks to people including specific health related risks. Risk assessments provided clear information and guidance for staff to follow. People’s care plans recorded people’s capacity to make decisions. Where people lacked capacity to make a specific decision a mental capacity assessment and best interest decision making process had been followed. The provider had employed a quality assurance lead, to support with the completion of regular audits. The provider’s governance systems were effective in identifying areas for improvement. Staff felt supported by the management team and received regular supervision, training and competency checks.