Pearl Care Professionals
- Home care
- Registered since 2022
- Harlescott, Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
47 of 59
rated home care services in Shropshire are rated Good, like this one.
Pearl Care Professionals: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Copthorne Complete Home Care Limited No overall rating, less than 0.1 miles away
- – GreatPride Care Limited Not yet rated, less than 0.1 miles away
- G Invest in Care Good, less than 0.1 miles away
- – Rel-Assist Plus Ltd Not yet rated, less than 0.1 miles away
- – Shaftesbury Shropshire Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 May 2026 (assessment visit 19 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 17 January 2026 to 13 April 2026. 1 inspector carried out a site visit to the agency’s office on 21 January 2026, and 2 inspectors visited on 16 February 2026. We gave the provider 36 hours’ notice of our first visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in September 2022.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Pearl Care Professionals is a domiciliary care agency which provides nursing and personal care to people living in their own homes. It provides care to older people, younger adults, children and people with a physical disability. At the time of this assessment 4 people were using the service and the service was not currently supporting any children.
People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff managed medicines well and involved people in planning any changes. People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Catherine Santiago
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pearl Care Professionals Ltd
- Ownership type
- Organisation
- Companies House number
- 13774975 (opens Companies House)
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does Pearl Care Professionals provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pearl Care Professionals.
- When was Pearl Care Professionals last inspected?
- The Care Quality Commission's latest rating for Pearl Care Professionals was published on 5 May 2026.
- Who runs Pearl Care Professionals?
- Pearl Care Professionals is run by Pearl Care Professionals Ltd.
- What is Pearl Care Professionals's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 May 2026.
Contact
- Phone
- 01743 623180
- Address
- The Rural Enterprise Centre, 39-40 Stafford Drive, Battlefield Enterprise Park, Shrewsbury, SY1 3FE Map (opens Google Maps)
Compare nearby
- – Copthorne Complete Home Care Limited No overall rating, less than 0.1 miles away
- – GreatPride Care Limited Not yet rated, less than 0.1 miles away
- G Invest in Care Good, less than 0.1 miles away
- – Rel-Assist Plus Ltd Not yet rated, less than 0.1 miles away
- – Shaftesbury Shropshire Not yet rated, 0.1 miles away