Invest in Care

Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have risks to their safety managed and were protected from abuse by staff that understood how to safeguard them. People received support from staff that understood how to minimise the risk of infection. Where incident happened, these were reviewed and learning was applied.

Staff were trained and supported in their role to provide effective care. People had their needs assessed and plans put in place to meet them. Where people had dietary needs identified these were planned for. Any health conditions were documented and people had support to maintain their health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who helped them to maintain their privacy dignity and independence. Staff supported people to make choices and decisions for themselves about their care and support.

People received person centred care which enabled them to have their preferences met including considering needs at the end of people's lives. People received support to access the community and follow their interests.

The provider had a system in place to obtain feedback from people and listened and learned when people made complaints. There were systems in place to support continuous learning and partnerships and the registered manager understood their responsibilities.