Versacare Limited
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Versacare Limited: inspection record
Rated Good in December 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2017 and December 2020.
It has been rated Good at every inspection since 2015. The latest rating was published about 6 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 3 December 2020. Quoted under the Open Government Licence.
Versacare are a specialist 24 hour live-in care provider. The service provides care workers to enable people who require 24 hour support to remain in their own home. At the time of inspection, Versacare were providing personal care to 87 people.
What inspectors found
People expressed satisfaction with the care and support they received. People and their relatives spoke highly about care workers and the management of the service. People also told us they were involved in making decisions about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service did not always support this practice in relation to medicines, however the provider took immediate action to rectify this. We have made a recommendation about medicines protocols.
Read the full summary
The provider had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation. There were enough staff employed to support people and checks were carried out on staff to verify they were suitable to work in the care sector. Steps were taken to learn lessons if things went wrong.
People told us staff were caring and respectful. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence. The service worked to meet people's needs in relation to equality and diversity issues.
Care plans were in place which set out how to support people in a personalised manner. People had been involved in planning their care. End of life care plans were in place for people.
People and staff spoke positively about the registered managers, saying they found them to be approachable and easily accessible. Systems were in place for monitoring and reviewing the quality of care and support provided. The provider worked with other agencies to develop knowledge and share best practice.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 2 Church Path, Coulsdon, CR5 1HA |
|---|---|
| Phone | 0800 008 7661 |
| Website | www.versacare.co.uk |
| Registered manager | Victoria Peel-Boyce |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 3 December 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Versacare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05739535 (opens Companies House) |
Nearest alternatives
- G Harty Homecare Services Ltd Home care, 0.5 miles awayGood
- – Kendora Healthcare Limited Home care, 1.2 miles awayNot yet rated
- G Hadley House Home care, 1.2 miles awayGood
- G Nursing Direct Ltd - DCA Office Home care, 1.2 miles awayGood
- G Carlene Home Care Services Home care, 2.1 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Versacare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Versacare Limited.
- When was Versacare Limited last inspected?
- The Care Quality Commission's latest rating for Versacare Limited was published on 3 December 2020.
- Who runs Versacare Limited?
- Versacare Limited is run by Versacare Limited.
- What is Versacare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 December 2020.