Carlene Home Care Services
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Carlene Home Care Services: inspection record
Rated Good in July 2023.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018 and July 2023.
It has been rated Good at every inspection since 2018. The latest rating was published about 3 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 6 July 2023. Quoted under the Open Government Licence.
Carlene Home Care Services is domiciliary care service providing personal care to people living in their own homes and in a supported living service at one house in Wallington with shared facilities and staff available at all times. At the time of the inspection, there were 2 people receiving personal care at the supported living service who were adults with a learning disability and/or autism. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Right Support: Model of Care and setting that maximises people's choice, control and independence
People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Read the full summary
Right Care: Care is person-centred and promotes people's dignity, privacy and human rights
There were enough staff to support people safely and at the agreed times. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of infections. People received the right support in relation to their medicines.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
The registered manager and staff team understood their role and responsibilities. The registered manager engaged and consulted well with people using the service and staff. Staff were supported by the registered manager. The registered manager understood their responsibility to notify CQC of significant events as required by law although none had been required.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 17 Woodcote Valley Road, Purley, CR8 3AL |
|---|---|
| Phone | 020 8660 7685 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 6 July 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Fircroft Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 01992095 (opens Companies House) |
Nearest alternatives
- G Hadley House Home care, 1.1 miles awayGood
- RI We Care4Care ltd Home care, 1.2 miles awayRequires improvement
- – Senior Serenity Healthcare Ltd Home care, 1.3 miles awayNot yet rated
- – Caring Homecare Ltd Home care, 1.3 miles awayNot yet rated
- G Fabulous Homecare Ltd Home care, 1.3 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Carlene Home Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carlene Home Care Services.
- When was Carlene Home Care Services last inspected?
- The Care Quality Commission's latest rating for Carlene Home Care Services was published on 6 July 2023.
- Who runs Carlene Home Care Services?
- Carlene Home Care Services is run by Fircroft Services Limited.
- What is Carlene Home Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 July 2023.