Fabulous Homecare Ltd

Staff received relevant training to help them meet people's needs. Staff were well supported by managers and encouraged to continually learn and improve in their role. Managers carried out checks on staff to make sure they were carrying out their duties appropriately and to a high standard.

Where the provider was responsible for this, staff helped people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood people's healthcare needs and how they should be supported with these in a timely and appropriate way.

People were satisfied with the care and support they received from staff. They received the care and support that had been planned and agreed with them. People's choices for how this was provided were respected and staff delivered this in line with their wishes.

Staff were kind and caring and respected people's rights to privacy, dignity and independence. They knew people well and understood how their identified needs should be met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Managers monitored and reviewed the quality of service that people experienced. They checked with people at regular intervals that the care and support provided was meeting their needs and sought their views

about how the service could improve.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. Managers worked with other agencies and healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.