We Care4Care ltd

People were supported to have choice over aspects of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff had not received training in key areas as required mandatory for care services including training on learning disabilities and the Mental Capacity Act 2005.

People and those important to them were involved in planning their care and we heard that care was delivered in line with people's needs. However, there were not detailed, specific care and support plans in place. There was a risk that the person may not receive high quality safe care, as the support plans did not adequately outline how support was to be provided.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture: The management team did not have sufficient systems in place to ensure people received high quality person-centred care. There was not a regular programme of audit or review. There was not a programme in place to ensure people, and their relatives', views were regularly obtained and used to inform service delivery. There were not sufficient numbers of staff at the service, which meant when the person's main care worker was on leave or off sick, that family members had to provide care. Safe staff recruitment practices were not followed.