Priocare Health Solutions Ltd - Hackney
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Priocare Health Solutions Ltd - Hackney: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in February 2026.
The latest rating was published 8 months ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 19 February 2026 (assessment visit 19 November 2025). Quoted under the Open Government Licence.
Date of assessment:26 November to 12 December 2025. This was the first assessment of the service. Priocare Health Solutions Ltd is a domiciliary service providing personal care support to 2 people living in their own homes. During the assessment we contacted people or their relatives, and care staff to gather their feedback regarding how people’s personal care needs were being met. Following this assessment we have rated this service as good.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
The provider had systems in place to protect people from risk of abuse. Staff received relevant training to help them meet people’s needs and were supported by the manager to continually learn and develop in their roles. The provider had robust recruitment processes and there were enough staff to meet people’s needs.
People were involved in assessments of their needs and received person-centred care and support. Their care and support was reviewed with them to check this continued to meet their needs. Staff supported people to stay healthy and well and achieve their care goals and desired outcomes. People received their medicines when they needed them. Staff understood people had the right to consent to their care and made sure this was obtained before providing this. People were supported with kindness and compassion, and positive relationships had developed between people and the staff who supported them.
The service was led by a manager who understood the needs of people using the service. They encouraged people and staff to raise concerns and took action when issues were identified. The manager encouraged a culture of learning, inclusion, and partnership working at the service, focused on helping people stay safe and receive care and support which met their needs. People, relatives, and staff described the registered manager as approachable and felt the service was well managed.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were treated equally, free from bullying or harassment. Governance systems including regular audits to review the quality of care were in place and there was a culture of continuous improvement.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 63-67, High Street, Edgware, HA8 7DD |
|---|---|
| Neighbourhood | Stanmore, Harrow |
| Phone | 07453 323499 |
| Registered manager | Mehyles Debbie Bay Wan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Priocare Health Solutions Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13864935 (opens Companies House) |
Nearest alternatives
- – Find a Care Home Services Ltd Home care, 0.1 miles awayNot yet rated
- – GOS Holistic Services Home care, 0.2 miles awayNot yet rated
- G Ison Nursing Agency and Care Services Ltd Home care, 0.2 miles awayGood
- – Penkz Limited - Harrow Branch Home care, 0.3 miles awayNot yet rated
- G Fission Care Ltd Home care, 0.3 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Priocare Health Solutions Ltd - Hackney provide nursing care?
- The Care Quality Commission's register does not list nursing care for Priocare Health Solutions Ltd - Hackney.
- When was Priocare Health Solutions Ltd - Hackney last inspected?
- The Care Quality Commission's latest rating for Priocare Health Solutions Ltd - Hackney was published on 19 February 2026.
- Who runs Priocare Health Solutions Ltd - Hackney?
- Priocare Health Solutions Ltd - Hackney is run by Priocare Health Solutions Ltd.
- What is Priocare Health Solutions Ltd - Hackney's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 February 2026.