Ison Nursing Agency and Care Services Ltd

At the last inspection we found a breach of the regulations in relation to the management of the service. We found that whilst the management team and care staff knew people's needs well and provided a personalised service to people, this was not always reflected in the care records and risk assessments. At this inspection we found there were significant improvements and the service was no longer in breach of the regulations. The management team had risk assessments in place, implemented regular audits and people and their relatives told us the management team were regularly in contact with them.

People were safeguarded against the risks of abuse and harm by the systems and by the staff, who received training in safeguarding adults. Safe recruitment practices took place, so staff were considered appropriate to work with vulnerable people.

Medicines were safely managed and people were supported with nutrition and hydration as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We saw that the service worked in partnership with other health and social care professionals. People were supported to access external health professionals to help promote good health and wellbeing. Health and social care professionals told us the service worked effectively with them and communicated well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.