My Homecare Barnet
Home care, Barnet
Requires improvement
Rated on
Rating from the Care Quality Commission.
My Homecare Barnet: inspection record
Rated Requires improvement in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Requires improvement in 2021 and October 2025.
It has been rated Requires improvement at every inspection since 2021. The latest rating was published 12 months ago.
How it compares locally
- One of 2 Requires improvement home care services in Barnet, out of 58 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 October 2025 (assessment visit 10 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 23 July to 4 August 2025. The service is a care at home service registered to provide care to older people, adults with physical disabilities, and adults who have a learning disability or autism. This is a small sized service, the registered manager and provider are the same person.
We found 4 breaches of the legal regulations at this assessment in relation to the ineffective quality monitoring of the care provided. People were not always kept safe. Staff were not safely recruited. Staff were also not effectively trained and supported to perform well in their role. No one had come to harm as a result of these issues, but there was a potential risk some people might in the future unless improvements are made. There were two continued breaches in relation to keeping people safe and the governance of the service, from the last inspection in 2021.
Read the full summary
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
There was a lack of effective provider and registered manager oversight at this service. There were no systems in place to enable the functioning of the registered office in the absence of the provider and registered manager. The provider and registered manager did not audit the quality of the care provided to assure themselves the service provided safe and appropriate care to people. There was a closed culture at the provider level. At times they were not transparent with us.
Staff were not safely recruited to ensure they were suitable to support people at the service. The provider did not have the recommended processes in place to check staff who came from overseas could legally work here. There was insufficient staff and plans in place to safely meet people’s needs if the provider’s one member of staff was absent.
The provider had not provided up to date training in key areas required. The provider was not assessing this member of staff’s competency; to check they were providing safe and effective care to people. Staff did not have regular supervision and team meetings.
The provider had not ensured people had thorough risk assessments and care plans to support staff to meet people’s needs safely and direct them if something went wrong. There was no emergency plan in place to enable the provider and staff to respond to an emergency at the service.
It was not made clear to people they had consented to the care plan the provider had created. Nor was it made clear to people when the provider may need to share their sensitive information with other professionals.
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, the provider had not made sufficient plans to ensure they were ready and prepared to provide care to people with a learning disability or autistic people when this happened.
The provider said they would take actions to make improvements. The provider contacted us during the assessment about some of the actions they had taken and planned to take following our assessment and feedback.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.The provider was in breach of legal regulations in relation to promoting safe care to people, safely recruiting staff, and having sufficient staff who were well trained.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was also in breach of legal regulations in relation to promoting safe care to people.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people and staff were not always well-supported.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
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Well-led
Inadequate
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The provider was again in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 22 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 October 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 22 October 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 22 October 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Inadequate on 22 October 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Highview House 165-167, Station Road, Edgware, HA8 7JU |
|---|---|
| Neighbourhood | Edgware, Barnet |
| Phone | 020 3632 8772 |
| Registered manager | Said Bidar |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 24 November 2021 (opens the Care Quality Commission website) Latest assessment published 22 October 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Homeserve 4 Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10616557 (opens Companies House) |
Nearest alternatives
- – Protocol Healthcare Services Ltd Office Home care, less than 0.1 miles awayNot yet rated
- G Ison Nursing Agency and Care Services Ltd Home care, 0.3 miles awayGood
- G Priocare Health Solutions Ltd - Hackney Home care, 0.4 miles awayGood
- – GOS Holistic Services Home care, 0.4 miles awayNot yet rated
- – Find a Care Home Services Ltd Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does My Homecare Barnet provide nursing care?
- The Care Quality Commission's register does not list nursing care for My Homecare Barnet.
- When was My Homecare Barnet last inspected?
- The Care Quality Commission's latest rating for My Homecare Barnet was published on 22 October 2025.
- Who runs My Homecare Barnet?
- My Homecare Barnet is run by Homeserve 4 Care Limited.
- What is My Homecare Barnet's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 October 2025.