Honest Senior Care

People's care and support was planned with them to ensure it achieved effective outcomes. Staff told us the induction, training and support they received gave them confidence in their role. The provider encouraged staff to take further qualifications in health and social care. People were supported to eat and drink if this was part of their planned care. Where a need was identified, the provider supported people to access other healthcare services to help them achieve their goals and improve their outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care and their privacy, dignity and independence was supported. The provider promoted an ethos of encouraging relationships of trust and understanding to develop between people and the staff providing their care.

People's care plans described their personal histories, needs, preferences and interests to support staff in meeting people's individual needs. The provider understood the importance of effective communication and the requirements of the Accessible Information Standards.

The provider was enthusiastic in their aim to provide quality care to people and this enthusiasm was shared by the staff team. Staff spoke of an open and transparent environment where learning was encouraged and their feedback was listened to. There were systems and audits to check the safety and effectiveness of the service and regulatory requirements were met. The provider told us they would continue to develop their systems in response to any changes or growth within the service.