Unique Senior Care Coventry

There continued to be a very strong person-centred culture at all levels within Unique Senior Care Coventry. Treating people with dignity and respect and promoting independence was at the heart of caregivers working practices. People were supported to express their views and make their preferences known.

People's needs, and preferences were thoroughly assessed before they received support from the service and were reflective of the Equality Act 2010. Caregivers described their training as excellent and said it gave them the competencies to meet people's assessed needs effectively. Caregivers monitored people's health conditions and ensured people they supported with meals had enough to eat and drink to maintain their health.

Each person had a plan of care which focussed on their personal preferences, routines and social needs. Where possible people were matched to a caregiver who had a shared common interest or hobby and shared their enthusiasms. Caregivers had received training and worked closely with community-based health professionals to provide consistent care when people were at the end of their life.

People were supported to have maximum choice and control of their lives and caregivers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The views of people, their relatives and caregivers remained central to driving forward improvement and service development.

Risks to people's health and safety had been identified and caregivers understood their role in keeping people safe. People were protected from the risks of infection and their medicines were handled safely. When things went wrong, lessons were learned and shared across the service.

For more details see the full report which is on the CQC website at www.cqc.org.uk