Thornhill Health Care
- Home care
- Registered since 2022
- Patchway, South Gloucestershire, South West
This service is registered but is not currently providing care.
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
Thornhill Health Care: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Macrita Healthcare - Main Office Good, less than 0.1 miles away
- G Afon Healthcare Ltd Good, 0.2 miles away
- – Afya Care No overall rating, 0.2 miles away
- – Care Managers Ltd Not yet rated, 0.2 miles away
- – Care with Patience Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 March 2026 (assessment visit 16 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 17 December 2025 to 28 January 2026.
Thornhill Health Care is a home care service providing support to older people in their homes. At the time of our assessment there were 2 people using the service. The service registered with the Care Quality Commission on 20 October 2022. We carried out this assessment to provide the service with their first overall rating. The assessment was carried out by 1 inspector and included a visit to the service on the 22 January 2026. We also reviewed records remotely. During the assessment we spoke with the registered manager and requested feedback from the staff. We made phone calls to people, to gain feedback about the care they received. At this assessment we looked at all 33 quality statements and provided the service with an overall rating of good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People’s medicines were managed safely and administered as prescribed. A process was in place to complete investigations, should any incidents, accidents or safeguarding concerns be raised. At the time of our assessment the registered manager had not had to raise any concerns. They had good awareness of safeguarding procedures. Risks to people’s health and wellbeing had been risk assessed, with risk assessments in place to guide the staff. The service had a small team of staff, with no concerns raised about staffing levels. Recruitment practices were safe and pre-employment checks were carried out.
Assessments had been carried out by the registered manager prior to care commencing. People’s health needs were managed, and consent was obtained from people, before carrying out any personal care. People’s care records were informative and person centred. The staff were aware of how people communicated.
The registered manager had a series of governance systems in place and they completed regular audits. Plans were in place for the service to expand and take on further packages of care. The vision of the service was to grow the service slowly, recruit further staff and continue to provide person centred care. Staff were positive about the support they received from the registered manager and valued their role. Staff felt the service was inclusive and had an open culture, where they felt confident to escalate concerns
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Registration details
- Registered manager
- Memory Moyo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Thornhill Health Care Limited
- Ownership type
- Organisation
- Companies House number
- 13380053 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Thornhill Health Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thornhill Health Care.
- When was Thornhill Health Care last inspected?
- The Care Quality Commission's latest rating for Thornhill Health Care was published on 6 March 2026.
- Who runs Thornhill Health Care?
- Thornhill Health Care is run by Thornhill Health Care Limited.
- What is Thornhill Health Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 March 2026.
Contact
- Phone
- 07940 457809
- Address
- Office 49, Aztec West, Almondsbury, Bristol, BS32 4TD Map (opens Google Maps)
Compare nearby
- G Macrita Healthcare - Main Office Good, less than 0.1 miles away
- G Afon Healthcare Ltd Good, 0.2 miles away
- – Afya Care No overall rating, 0.2 miles away
- – Care Managers Ltd Not yet rated, 0.2 miles away
- – Care with Patience Not yet rated, 0.2 miles away