Roster Home Care Ltd - Norwich Office
- Home care
- Dementia care
- Registered since 2022
- Norwich, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Roster Home Care Ltd - Norwich Office: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Prestige Nursing Norwich Good, 0.1 miles away
- G Trust Care Agency Good, 0.4 miles away
- G NCC Swift Response Good, 0.5 miles away
- G Availl (Norwich) Good, 0.5 miles away
- – Buxton Healthcare Ltd Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 22 April 2026). Quoted under the Open Government Licence.
Date of assessment: 27 April to 21 May 2026. Roster Home Care – Norwich Office is a domiciliary care agency proving personal care to adults of all ages who may be living with dementia, a sensory impairment, or a physical disability. This was the first assessment for this service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks relating to personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of our assessment, 17 people were receiving the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We found a service that was dedicated to providing compassionate and thoughtful care that met people’s needs in a person-centred manner. They understood the importance of ensuring people were in control of the care they received, felt valued, and were supported to improve their quality of life. The service placed an emphasis on ensuring people’s needs, wishes, preferences, routines, and expectations were thoroughly explored and care planned for. We saw people received care from staff who had been safely recruited, well supported, thoroughly trained, and felt happy and valued in their work. This helped to ensure people received safe, effective, and compassionate care. People received their medicines safely and as prescribed and they were supported to positively manage risks. Care plans were person-centred, accurate, and had been reviewed regularly with the people who used the service, and the people important to them as appropriate. Concerns, complaints, and feedback were responded to positively and used to improve the service. The robust governance systems in place had ensured the registered manager had good oversight of the service and that people received consistently good quality care.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Roden
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Roster Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13960543 (opens Companies House)
Roster Home Care Ltd runs 2 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding.
Other services run by Roster Home Care Ltd
- G Roster Home Care Ltd Derby Office Good. Home care, Derby, East Midlands
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Roster Home Care Ltd - Norwich Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Roster Home Care Ltd - Norwich Office.
- When was Roster Home Care Ltd - Norwich Office last inspected?
- The Care Quality Commission's latest rating for Roster Home Care Ltd - Norwich Office was published on 22 May 2026.
- Who runs Roster Home Care Ltd - Norwich Office?
- Roster Home Care Ltd - Norwich Office is run by Roster Home Care Ltd. It runs 2 services in England, 1 of them in the East of England.
- What is Roster Home Care Ltd - Norwich Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2026.
Contact
- Phone
- 01603 323653
- Address
- 1-3 Hall Road, Norwich, NR1 3HQ Map (opens Google Maps)
Compare nearby
- G Prestige Nursing Norwich Good, 0.1 miles away
- G Trust Care Agency Good, 0.4 miles away
- G NCC Swift Response Good, 0.5 miles away
- G Availl (Norwich) Good, 0.5 miles away
- – Buxton Healthcare Ltd Not yet rated, 0.6 miles away