Roster Home Care Ltd Derby Office
- Home care
- Dementia care
- Registered since 2024
- Central Derby, Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
60 of 67
rated home care services in Derby are rated Good, like this one.
Roster Home Care Ltd Derby Office: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Nationwide Care Services Limited (Derby) Good, less than 0.1 miles away
- – Chosen Healthcare Ltd Not yet rated, 0.2 miles away
- G Sensiway Care Services Good, 0.2 miles away
- – Norfolk and Suffolk Healthcare Limited, Derby Not yet rated, 0.2 miles away
- – Fairest Care Ltd Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 October 2026 (assessment visit 24 June 2026). Quoted under the Open Government Licence.
Date of assessment: 3 August 2026 to 24 September 2026. Derby Office is a domiciliary care agency (DCA) registered to provide personal care, to older people and younger adults who maybe living with dementia, sensory impairment and or physical disability living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating and drinking. Where they do, we also consider any wider social care provided. At the time of this inspection 3 people were receiving personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This is the first inspection for this service since registration.
The provider had systems in place to monitor the quality of the service. However, governance arrangements were not always effective in identifying and addressing areas requiring improvement. For example, a medicines care plan did not accurately reflect the support a person required with their medicines, increasing the risk that support may not be provided safely or consistently.
Care plans and risk assessments were in place and subject to review. However, risk assessments did not always provide clear guidance for staff on the actions required to mitigate identified risks, which could impact the consistency and safety of care delivery.
The registered manager was receptive to feedback provided during the inspection and responded promptly to the issues identified. They demonstrated a willingness to act on findings and took immediate steps to address concerns and clarify information where required, supporting improvements to the quality and safety of the service.
Infection prevention and control measures were implemented effectively. This helped to protect people from the risk of avoidable harm associated with infections.
The registered manager promoted a positive and supportive culture. Staff told us the registeredmanager was approachable and supportive and felt valued and supported in their roles.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jennifer Daynes
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Roster Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13960543 (opens Companies House)
Roster Home Care Ltd runs 2 services in England, 1 of them in the East Midlands. 2 are rated Good or Outstanding.
Other services run by Roster Home Care Ltd
- G Roster Home Care Ltd - Norwich Office Good. Home care, Norfolk, East of England
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Roster Home Care Ltd Derby Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Roster Home Care Ltd Derby Office.
- When was Roster Home Care Ltd Derby Office last inspected?
- The Care Quality Commission's latest rating for Roster Home Care Ltd Derby Office was published on 15 October 2026.
- Who runs Roster Home Care Ltd Derby Office?
- Roster Home Care Ltd Derby Office is run by Roster Home Care Ltd. It runs 2 services in England, 1 of them in the East Midlands.
- What is Roster Home Care Ltd Derby Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 October 2026.
Contact
- Phone
- 01332 799999
- Address
- 51 Abbey Street, Derby, DE22 3SJ Map (opens Google Maps)
Compare nearby
- G Nationwide Care Services Limited (Derby) Good, less than 0.1 miles away
- – Chosen Healthcare Ltd Not yet rated, 0.2 miles away
- G Sensiway Care Services Good, 0.2 miles away
- – Norfolk and Suffolk Healthcare Limited, Derby Not yet rated, 0.2 miles away
- – Fairest Care Ltd Not yet rated, 0.2 miles away