Bluebird Care (Doncaster)

Recruitment processes were robust and reliable. Sufficient staff were available to visit individuals at home safely and according to their preferred schedules. Staff members were well-prepared, having received thorough training and orientation. Detailed risk evaluations addressed both the physical and emotional well-being of the people. People received their medicines as prescribed by staff that were trained. Systems and processes ensured lessons were learned to drive service improvement.

Staff members ensured individuals fully understood their care and treatment, allowing them to give informed consent. When people lacked mental capacity, staff worked with those close to them to make decisions in their best interest. People were actively involved in planning their own care, with staff considering their communication styles, personal preferences, and health conditions. Care delivery followed current best practices and evidence-based approaches. Nutritional needs were met, and staff engaged with other professionals to ensure smooth transitions and optimal care outcomes.

Staff well-being was supported by the provider. Privacy and individuality were respected, and personal choices were honoured. People were encouraged to stay connected with their communities and maintain meaningful relationships.

People were informed about how to give feedback or make complaints, and they trusted the management team to respond effectively. Care was delivered in line with peoples assessed needs and preferences. People were included in making decisions about their care and were aware of their right to refuse or stop receiving services.

Staff expressed mixed feedback in their confidence in the management team, and some staff said they did not feel safe to voice concerns. The provider gave us assurances they would embed a culture of free speaking and ensure staff were able to come forward so their concerns could be addressed. Information was provided which evidenced the provider had started recruiting more staff to assist with alleviating work pressure on the current team. At the time of our assessment an application was made for a manager to register at the service. The provider fulfilled their responsibilities, including reporting all required incidents to the CQC. The provider and manager ensured us they were committed to deliver high quality care, whilst also making meaningful contributions to the wellbeing of the local community.