Nightingales (Chichester)

People were protected from the risk of abuse and felt safe. A relative told us they felt their loved one was, "completely safe, I have no concerns whatsoever." People's medicines were well managed, and lessons learned when things went wrong.

People received care from well trained and knowledgeable staff. People's nutritional needs were understood and met by staff. Staff worked well with other professionals to meet people's health and wellbeing needs in a timely way.

Staff were kind and caring to people and knew them well. One person told us, "They are all really kind." People's privacy and dignity was respected, and their independence promoted. People were supported to express their views by staff who understood their communication needs.

Staff were responsive to people's needs and delivered their care in the way they preferred. People understood how to make complaints but had not needed to. People were supported compassionately at the end of their lives.

The service was well managed. People, their relatives and staff were complimentary of the management of the service. One person told us, "they are nice, helpful people and I have faith in them as they have never let me down." Quality assurance and audit processes were in place and actions taken to improve the quality of the service.