Norvic Healthcare Anglia
- Home care
- Dementia care
- Registered since 2010
- Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Requires improvement at every inspection since 2017.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Norvic Healthcare Anglia: inspection record
Rated Requires improvement in October 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Fuchsia Homecare Norwich (Good, 0.7 miles away) and Eastern Specialist Services T/A Cavell Healthcare (Good, 2.5 miles away).
Nearest home care services:
- – Mill Lodge Not yet rated, 0.3 miles away
- G Fuchsia Homecare Norwich Good, 0.7 miles away
- G Eastern Specialist Services T/A Cavell Healthcare Good, 2.5 miles away
- – Norwich Not yet rated, 2.6 miles away
- G Grays Fair Court Good, 2.8 miles away
About the service
From the Care Quality Commission's inspection report published 8 October 2021. Quoted under the Open Government Licence.
Norvic Healthcare Anglia is a domiciliary care service providing personal care to people living in their homes. At the time of the inspection they were supporting 80 people, 70 of whom were receiving the regulated activity of personal care.
What inspectors found
People who used the service usually had the same regular staff who cared for them. They spoke highly of the care received and the experience levels of the staff. A number of the carers had gone 'over and above' their role for example with taking people to the doctors and ensuring they had enough food during difficult times, such as bad weather.
Read the rest of CQC's summary
People were informed if their visits were going to be late and there were enough staff to ensure care visits took place and for the allotted time duration.
People knew who the manager was and who to speak to if they had any concerns. People and relatives told us, they felt they would be listened to and actions taken to resolve their issues
We have made a recommendation about reviewing systems to identify when medication has not been given and reasons, taking appropriate action.
Questions to ask the service
- Well-led was rated Requires improvement on 8 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Jenna Burdett
- Registered with the CQC since
- What it provides
- Community health care services - Nurses Agency only, Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 8 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04790989 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Norvic Healthcare Anglia provide nursing care?
- The Care Quality Commission's register does not list nursing care for Norvic Healthcare Anglia.
- When was Norvic Healthcare Anglia last inspected?
- The Care Quality Commission's latest rating for Norvic Healthcare Anglia was published on 8 October 2021.
- Who runs Norvic Healthcare Anglia?
- Norvic Healthcare Anglia is run by Norvic Healthcare (Anglia) Limited.
- What is Norvic Healthcare Anglia's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 October 2021.
Contact
- Phone
- 01603 865665
- Address
- Unit 5, 232 Fakenham Road, Taverham, Norwich, NR8 6QW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Fuchsia Homecare Norwich (Good, 0.7 miles away) and Eastern Specialist Services T/A Cavell Healthcare (Good, 2.5 miles away).
Nearest home care services:
- – Mill Lodge Not yet rated, 0.3 miles away
- G Fuchsia Homecare Norwich Good, 0.7 miles away
- G Eastern Specialist Services T/A Cavell Healthcare Good, 2.5 miles away
- – Norwich Not yet rated, 2.6 miles away
- G Grays Fair Court Good, 2.8 miles away