Fuchsia Homecare Norwich

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The registered manager demonstrated a good knowledge of regulations and understood their role and responsibilities well. They nurtured a culture that was positive, reflective, kind and supportive that benefitted those people that used the service. Staff had been robustly recruited and were well supported to achieve their potential and ensure their skills and abilities were improved and regularly assessed. They were encouraged to participate in the improvement of the service as were those people who used the service, and their relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Person-centred care that maintained people's dignity, offered choice and encouraged independence was delivered.

An effective system of governance processes had ensured people received a consistently good quality service. These included auditing different aspects of the service, seeking regular feedback from people, using reflective practice to analyse incidents and ensuring staff felt supported and able to perform their roles.

All the people we spoke with told us they would recommend the service, that it consistently performed well and that there was little they felt needed improving. They cited compassionate and respectful staff as a strength and told us how positive the support made them feel; one person described the care as, 'amazing'.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk