Diversicare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed prior to them starting to use this service and staff received the training they needed to deliver effective care and support. The provider worked well with other healthcare professionals to enhance people's health and wellbeing.

People were treated well and their individuality was respected. People's privacy, dignity and independence were respected and promoted. People and their relatives spoke highly of the service they received and of the staff team.

People received personalised care and care records were person-centred. The provider was following the Accessible Information Standard. There was a policy for responding to complaints and people were aware of the procedure. People told us they had no need to complain about this service.

The provider had a clear management structure. However, we did find shortfalls in some of the governance systems. We have made a recommendation about this. There was a positive and open culture and managers communicated well to the staff team. Staff spoke positively of the work they do and of the managers. The provider understood their responsibilities under the duty of candour.