360 Degrees Health Care and Rehabilitation Services Ltd

The provider ensured staff received an effective induction and completed the training needed to support people well. Staff supported people to eat and drink enough and ensured they received appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them. They told us staff were kind and treated them with respect. Staff respected people's right to privacy and dignity and encouraged people to be independent when it was safe to do so. They respected people's diversity and involved people in decisions about their care. People had access to advocacy services, to ensure they received independent support when they needed it.

People were supported by regular staff who knew them and told us staff provided them with support that reflected their needs and preferences. Staff supported people to follow their interests and avoid social isolation. They offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.

Staff and management were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people received the support they needed. People, relatives and staff were happy with how the service was being managed. Staff felt well supported by the registered manager and provider.