Braunton Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives said the service was reliable. They said care staff usually arrived on time and there were no missed visits. People were made aware of which staff would be visiting them for each visit as they were given a weekly rota.

Care and support was well planned. Where possible an assessment of needs was completed before a service was started. When people needed urgent support, the agency still ensured as much information was gathered as possible, so they could be sure they could meet that individuals needs.

Risk assessments included the environment staff worked in, as well as individual risk assessments around people's healthcare conditions. These assessments included details of what should be done to mitigate any risks which had been identified.

Staff knew people's needs and wishes and worked in a way which ensured their independence was fully promoted. People's medicines were safely administered.

Staff had good support, training and supervision to enable them to do their job safely and effectively. Recruitment processes ensured only staff who had been checked as being suitable to work with people who may be vulnerable were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were quality assurance processes in place to review and improve the care and support being

delivered. This helped to ensure good outcomes for people.