Everlasting Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of the service and what we found People felt safe due to the consistency and reliability of the provider, and individual staff members. People received a continuity of care from core staff members they knew well and had built strong relationships with.

Communication from the provider was regular and inclusive, ensuring that people and their relatives were fully informed and involved in the planning of care. The provider had successfully rolled out an electronic care records system, which was working effectively and enabled them to keep real time oversight of core areas, such as call times and medicines administration.

Care calls were well planned and monitored, meaning people and staff were safe. Systems were in place to monitor staff competence and training, ensuring people received care and support from staff who were competent and confident.

The culture was open and supportive. Staff felt engaged in how the service was run and valued for the work they did. The provider worked well with a range of external health and social care professionals.

People, their relatives and external professionals all agreed the service was well managed. They had confidence in the provider and in staff they had got to know over a period of time.

The provider was open to feedback and engaged in provider forums and other external events to stay abreast of good practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk