Homecare Haven Ltd

People were kept safe from risk and harm. Staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. Staffing levels were safe and reviewed regularly by managers. Infection prevention and control (IPC) systems were in place to reduce people's risk of infection.

People's needs were assessed and reviewed regularly. People's health and nutrition needs were supported, and staff were aware of their responsibility to promote people's rights. People had access to healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members knew how to make a complaint. They were confident their complaint would be listened to and acted upon quickly. Staff approaches promoted dignity & respect.

The provider was open and honest in its approach to supporting people. They were in regular contact with people receiving support to ensure they obtained feedback on the quality of support provided. Staff knew how to support people to ensure end of life needs were met. The registered manager ensured systems were in place to monitor the running of the service. Staff worked well in partnership with other agencies to deliver effective support.

The registered manager audited support records, including accidents and incidents to assure themselves of quality. Lessons were learned when concerns were raised and these outcomes were communicated to staff.